Frequently Asked Questions

General

Are the prices shown on the website per person?

How small is your tour?

Do you provide private tours?

Do you provide custom tours?

What time is the tour starting time?

Where is the meeting point?

How can I check my reservation?

The calender shows "FULL". Can I be a waiting list?

Can I add more people to my reservation?

I am travelling alone. Can I join to any tour?

We are a big group (over 7 people). Can we book a tour?

Can I bring children to the tours?

Do you have kids price?

Do I need to print out a voucher to join the tour?

Do you offer hotel pickup/dropoff service?

Which activities would you recommend for kids?

How do I know that the guide is competent?

Do you offer tour in other languages than English?

How can I leave a review?

Payment & Cancellations

Can I pay the guide in cash on the day of the tour?

When can I get a full refund?

Which methods of payment do you accept ?

I think I have paid but I didn't receive any confirmation email

I have a problem using my coupon.

What can I do if my credit card doesn't work?

Is there a cancellation fee?

Specific Tour Questions

Bar Hopping

How many bars we will visit?

Which is the minimum age allowed to join this tour?

I don't drink alcohol, Do I have other options?

How long is the tour?

Do you have gluten free options?

Do you have vegan/vegetarian options?

I do not eat fish / some particular seafood.

Which is the best day of the week and time to do the tour?

Sumo

How long is the tour?

Can I take pictures with sumo wrestlers?

Minimum age to join?

Cycling

How long is the tour?

What if the weather is going to be bad on the tour date?

What is the minimum age allowed to join cycling tour?

How do you deal with any possible accidents during the tour?

Night Foodie Tour

What is the minimum age allowed to join a night foodie tour?

Do you have gluten free options?

Do you have vegan/vegetarian options?

Walking Tours

How long is the tour?

Is the food included in the price of the tour?

Kyoto Sake Tour

What is the minimum age allowed to join this tour?

How long is the tour?

I don't drink alcohol

Trouble

If I am late, can I still join the tour? If not, can I reschedule or get a refund?

I cannot find the guide at the meeting point.

I didn't receive any confirmation email after booking.

I've booked the wrong date

I didn't receive my tour's pictures

How can I leave a review?

Bookings

How do I know if my booking was confirmed?

How long does it take to receive a confirmation?

When will I receive further detailed information about my tour?

Can I reschedule my booking? How Can I do it by myself?

What is your cancellation policy?

How can I book a tour?

How can I know the availability of a tour?

Can I book a tour for a date of more than 15 month from today?

The date I want it is greyed out on the calendar, what does it mean?

How can I get a receipt for my booking(s)?

Tour Guide

Can I tip my guide?

How can I choose a guide?

How can I know more information about my guide?

Can I call the guide?

How can I identify the guide at the meeting point?

Do we have to pay for the guide's food and drinks?

I cannot find the guide at the meeting point. What should I do?

How can I know that the guide is competent?

How can I apply to be a guide?

Still need help?

Contact us

You can send us a message

Business inquiries are also welcome!

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