Frequently Asked Questions
Browse by category
- [Reservation] Checking Availability
- [Reservation] Making Bookings
- [Reservation] Private Tours
- [Reservation] Custom Tours
- [Before You Go] Payment
- [Before You Go] Tour Guides
- [Before You Go] Special Requests
- [Before You Go] Food Restrictions
- [On the Tour] Joining our Tours
- [Cancellation & Refunds] Cancellation / Rescheduling
- [Partners] Business & Partnership Inquires
- [Travel tips] General Information for Traveling
Popular FAQs
[Reservation] Checking Availability
[Size of the group] How small is the tour?
[Reservation] Making Bookings
[Price] Are the prices shown on the website per person?
[Reservation] Private Tours
[Customized tour] Do you provide private tours?
[Reservation] Custom Tours
Do you provide custom tours?
[Before You Go] Payment
[Payment method] Which methods of payment do you accept ?
[Before You Go] Tour Guides
[Guide Profile] How do I know that the guide is competent?
[Before You Go] Food Restrictions
Can I request for special dietary request?
[On the Tour] Joining our Tours
[Meeting Information] If I am late, can I still join the tour? If not, can I reschedule or get a refund?
[Cancellation & Refunds] Cancellation / Rescheduling
[Rescheduling] How do I reschedule my booking?
[Travel tips] General Information for Traveling
[Japan] What should I wear to the tour?
