Frequently Asked Questions

Question 1

Answer

Yes, the prices are per person.

Question 2

Answer

Our tours are small-group tours with up to 7-10 people.

Question 3

Answer

We provide private tours if you are more than 3 people.(Depending on the tour) If you would like a private tour, please inquiry us at our contact form

Question 4

Answer

We are sorry but we don't provide customized tours. Please kindly check our website to check the tours we are offering: https://www.magical-trip.com

Question 5

Answer

The tour starting time is stated below the tour calendar.

Question 6

Answer

The meeting point of your tour is written in the tour's page of each tour. At the same time, detailed information regarding your booking's meeting point will be stated in your confirmation email and the reminding email we send one day before the tour date. Please plan ahead and make sure to be there on time.

Question 7

Answer

After booking, the confirmation email with your name, booking date, time and meeting place will be sent to your email address. If you haven't received it yet, please contact us at our contact form

Question 8

Answer

If a date cannot be selected, a tour is fully booked. If you don't have another option, please contact us at our contact form . We'll check availability right away and get back to you.

Question 9

Answer

If the date is still open on the website, please book online. If the date is closed, please contact us at our contact form . We'll check availability and get back to you.

Question 10

Answer

Solo travellers are all very welcomed to join our tours! We have lots of solo travelers on our tours!

Question 11

Answer

If you can proceed to booking on the website, please do so. If you cannot book it due to unavailability, please inquiry us at our contact form. We will get back to you shortly.

Question 12

Answer

You can find the age limit information in the remarks section of all our tour pages.

Question 13

Answer

It depends on the tour. Please click "book now" button to see if there is any price options for kids. You can find the age limit information in the remarks of all our tour pages.

Question 14

Answer

You don't need to print out anything to join the tour. Basically you only need to inform the guide about your name. But to avoid any trouble, please take a screenshot of your confirmation email with detailed information of your tour name, tour dates and etc. and show to your guide if necessary.

Question 15

Answer

We are sorry that we don't offer pickup/dropoff service now. You can find meeting spot information on all of our tour pages and customers are required to come to the meeting spot on time to join the tour group.

Question 16

Answer

We have several activities family-oriented that your kids can fully enjoy. You can check our family-friendly tours here! https://www.magical-trip.com/tours-japan/kids-family-tours In Tokyo: Asakusa Cultural & Street-food Walking Tour, Tokyo Family Foodie Tour in Shinjuku, Akihabara Anime & Gaming Adventure Tour, Vegan & Organic Food Tour in Tokyo, Harajuku Fashion & Pop-cluture Tour, Yanaka's Old Town Walking Tour and Kamakura Nature & Culture Tour. In Osaka: Dotonbori Food Crawl & Food Sample Tour, Kuromon Market Food Walking Tour. In Kyoto: Kyoto Night Foodie Tour and Kyoto Tea Ceremony Tour.

Question 17

Answer

All the Magical Trip guides are screened before we select them as a Magical Trip guides. After this, we require each tour guide to undergo a training program so that they understand their role and responsibilities. As well, fluent english language skills, experience in a international atmosphere and local knowledge about Japan/Japanese culture is required. While the tour guide is responsible for the actual tour development, we provide templates so that no details are forgotten. However, the best way to know about our guides of course, is to read the ratings and uncensored comments by customers who have taken the guide's tours, posted on the relevant guide page. We hope you'll try out tour guides who don't yet have any ratings (and then rate them yourself). They have an unique story tell - otherwise they wouldn't be part of the Magical Trip team.

Question 18

Answer

We are not offering tours in other languages than English at this moment. Sorry for the innconvience.

Question 19

Answer

We usually send an email with your tour pictures and a link to our review page on the following day of your tour date.

Question 20

Answer

Unfortunately, we don't accept cash payment. Please pay by either paypal or credit card on our website. If you have a trouble checking out on our site, please inquiry us at our contact form We'll help you right away!

Question 21

Answer

As is written in our cancellation policy, you can get a full refund if you cancelled your booking 24 hours before the tour starting time. You will also have a refund if we are not able to provide the tour after you have booked it for some inavoidable reason or cancellation due to inclement weather.

Question 22

Answer

You can pay securely using credit cards, debit cards, or Paypal.

Question 23

Answer

The payment probably didn't go through and your tour wasn't booked. Please go back to the booking page and try again. If you've seen that the payment has gone through, maybe the email address was incorrect. In this case, please contact us in our contact form and we'll solve it as soon as possible.

Question 24

Answer

If you have a problem using your coupon, please, follow this steps: 1. Please, doble check that the coupon code is the correct one 2. Make sure that that coupon can be use for that product 3. If you have followed all the previous steps but you coudln't find a solution, please, contact us to our contact form and explain us your situation.

Question 25

Answer

Sorry for the difficulties you have with the payment. Could you maybe try the following? - Double check you put the right information - Try a different credit or debit card - Try paying with the credit card through PayPal - Contact your credit card company or bank to activate international payments. - Try paying with a Paypal account

Question 26

Answer

As is written in our cancellation policy, if you cancel at least 24 hours before the tour's starting time, the cancellation will be free. However, if you cancel within or after the tour's starting time, we will not be able to provide a refund.

Question 27

Answer

You will be visiting three bars in all of our Bar Hopping Tour!

Question 28

Answer

The minimum age to join a Bar Hopping Tour is 15 years old. However, as is written in the Japanese law, people under 20 years old are not allowed to drink alcohol in Japan

Question 29

Answer

If you don't drink alcohol, we also offer soft drinks that you can choose from our menu.

Question 30

Answer

Bar Hopping Tour duration is 3 hours.

Question 31

Answer

We offer gluten free food in Shinjuku Bar Hopping, Shibuya Bar Hopping and Kyoto Night Foodie Tour. Please put that in your booking comments so that our guide can be well-prepared for it. Only in selected tours, we have MagicalTrip original menus and ask our customers to choose the meal from them. In most cases, we have 4 to 6 different meals in the menu and our customers can choose 1 or 2 meals from there. Thus, your choices may be limited as some meal is not gluten free. However, there are some food that is gluten free, so please consider to joining one of these tours! You can check the tours from the link below. Shinjuku Bar Hopping: https://www.magical-trip.com/product/59afbefb-b0d9-4e10-9273-b6c59b81e345 Shibuya Bar Hopping: https://www.magical-trip.com/product/e97da2a4-a99c-4ec8-b2c2-e5e9ae25a8f6 Kyoto Night Foodie: https://www.magical-trip.com/product/ff345d77-8741-4669-aef1-e0d979c2361f

Question 32

Answer

Yes, we have vegetarian options at every bar. If you are on Shinjuku Bar Hopping, Shibuya Bar Hopping, or Kyoto Night Foodie Tour, you can choose them from our menu. Please put that in your booking comment so that our guide can be well-prepared for it. However, in most of cases, we have 4 to 6 different meals in the menu and our customers can choose 1 or 2 meals from there. Thus, your choices may be limited as some meals are not vegan/vegetarian meals.

Question 33

Answer

If you don't eat fish or other seafood, you don't need to worry. We offer a variety of food in our menu to choose from. We try to balance between meat, fish, and vegetarian options so you always can enjoy eating at every bar. Please remember to put that in your booking comments so that our guide can be well-prepared for it.

Question 34

Answer

Generally, weekdays are the best option to do a tour, as on weekends little bars and shops tend to get crowded by tourist and locals.

Question 35

Answer

The tour duration is 2 hours.

Question 36

Answer

Sumo stables decide if the audiences are allowed to take the photos of sumo wrestlers or the photos with sumo wrestlers. Please note that there is the possibility that you cannot take those photos in the case the sumo stables rejected for privacy reasons. You will be announced the possibility of taking pictures of Sumo wrestlers during the tour.

Question 37

Answer

The tour is available only for those who are over 12 years old. Those who are younger than 12 years old are not allowed inside the sumo morning practice.

Question 38

Answer

Usually, our cycling tours have a duration of 5 hours in Tokyo. Regarding to Osaka, our cycling tour has a duration of 3 hours.

Question 39

Answer

The tour would be cancel if there is a 40% or more of rain probability. In case of cancellation because of bad weather we will send you a message one day before the tour; we might propose you to reschedule the tour to the closest available day (depending on availability).

Question 40

Answer

Anyone over 15 years old can join this tour. For kids under 15 years old, if they are good rider and height is over 150cm, they can also join the tour.

Question 41

Answer

If there is any accident during a cycling tour, the guide will take care of the situation. We will avoid any accidents at our best, but we don't recommend tourists to join a cycling tour without having certain travel insurance to cover the fee of any unexpected accidents.

Question 42

Answer

All ages are welcomed to join this tour.

Question 43

Answer

Yes, we have gluten free options in this tour. Please put that in your booking comments so that our guide can be well-prepared for it. We have MagicalTrip original menus and ask our customers to choose the meal from them. In most of cases, we have 4 to 6 different meals in the menu and our customers will choose 1 or 2 meals from there. Please note that your choices may be limited as some meal is not gluten free.

Question 44

Answer

Yes, we have vegan/vegetarian options in this tour. Please put that in your booking comments so that our guide can be well-prepared for it. We have MagicalTrip original menus and ask our customers to choose the meal from them. In most of cases, we have 4 to 6 different meals in the menu and our customers will choose 1 or 2 meals from there. Please note that your choices may be limited as some meal is not vegan/vegetarian options.

Question 45

Answer

Most of our walking tours last for 2.5-3 hours. You can find the duration information from each tour page for any specific tour.

Question 46

Answer

All the walking tours are including some food in the price. Our experienced local guides will recommend you the best food to try during the tour and buy it for you. Please, carefully check the tour information in our website in order to make sure what exactly is included in your tour. Of course, additional drinks and food can be purchase at any moment.

Question 47

Answer

All ages are welcomed to join this tour. However, as is written in the Japanese law, people under 20 years old are not allowed to drink alcohol in Japan.

Question 48

Answer

The tour duration is 3 hours.

Question 49

Answer

If you don't drink alcohol we will provide you some foods or snacks instead of the sake tasting set.

Question 50

Answer

If you are on your way to the meeting point but you are going to be late, please inform us before the tour gets started about your situation so that we can inform the guide about your circumstances and try our best to help. Please note that you will not be able to join the tour, get refund or rescheduled if you are late for the tour and missed the group.

Question 51

Answer

Please make sure you are in the right place as instructed in our email. Contact us by sending a message on our contact form as soon as possible.

Question 52

Answer

Usually, it takes a few minutes to be delivered. If you did not receive your confirmation email around 30 minutes after booking, please follow these steps: 1. Check if it went to your spam box. 2. If step 1 does not help, please contact us at our contact form as soon as possible, giving us your name, tour name and the date you booked.

Question 53

Answer

Don't worry if you have made a mistake by booking the wrong date. Now, you can change your tour date by yourself by following these steps: 1. Open the confirmation email that have been sent to your email after booking 2. Open the email and scroll down, looking for the link to reschedule your booking 3. Click the link and a new window to reschedule your booking will open 4. In this new page, you can check the available dates and time slots of your tour. You will be able to make any changes, but always take into account our availability. 5. If you are not able to make the changes by yourself or you have any question about it, don’t hesitate to contact us at our contact form.

Question 54

Answer

Usually, the pictures that have been taken in your tour will be send the next morning-evening after your tour. If after two days you still did not receive an email with the pictures, please, follow the next steps: 1. Kindly, check the spam folder of your email 2. Contact us to our contact form with your name and tour's date and we will check the issue.

Question 55

Answer

We usually send an email with your tour pictures and a link to our review page in the following day of your tour date.

Question 56

Answer

If your booking request is accepted, you will receive a confirmation email with your tour information. In the email, you will see the description of the meeting point, and some remarks regarding the tour.

Question 57

Answer

Usually, it takes a few minutes. If you did not receive your confirmation email around 30 minutes after booking, please follow these steps: 1. Check if it went to your spam box. 2. If step 1 does not help, please contact us at our contact form as soon as possible, giving us your name, tour name and the date you booked.

Question 58

Answer

We will send you an email with more detailed meeting information and your guide’s name one day before your tour date around 19:00, so please refer to that to come to the meeting point. Please note that you may miss the tour if you are late for the tour, so please plan ahead to make sure you can arrive on time.

Question 59

Answer

You can reschedule your booking up to 24 hours before the tour starting time (depending on availability). To reschedule your booking by yourself, please check the confirmation email that was sent after you booked. There you will find a link to reschedule your booking. If you have any problems rescheduling on our website, please feel free to contact us at our contact form any time.

Question 60

Answer

For a full refund, please cancel 24 hours in advance of the tour starting time. You can find the cancel request link in your confirmation email and cancel by yourself.

Question 61

Answer

To book a tour, please go to our website (https://www.magical-trip.com/), select a city where you want to do a tour, and starting browsing our tours in that city. You can find all necessary information on our tour page. To check the availability of the tour, please find the calendar on the right side of the page (for mobile users, you can find the calendar by clicking "book now" or find it in button of the page) and after selecting a date, click the button "book now". After that, you will be prompted to review your order and enter your payment information. You can either pay via credit card or with PayPal.

Question 62

Answer

Click a tour and check the available dates on the calendar. The available days are white and clickable. The unavailable days are grey. Click “Book Now” and choose the number of participants. If the number of participants exceeds the available seats, you are not able to book instantly. Click the button "Submit a request", we will check the situation and get back to you within 24 hours by email (Don't worry about the payment, You only pay when we can confirm your reservation)

Question 63

Answer

Our calendar just shows the dates from today to 15 month ahead. So you will need to wait until the date is displayed in our calendar.

Question 64

Answer

The greyed out dates on calendar are no longer available for the following reasons: 1. The dates have been already fully booked 2. No guides are available on that date 3. We don't provide this tour on that day of the week

Accepted Answer

Please contact us at our contact form requesting for an invoice.

Accepted Answer

Tipping is entirely at your discretion. The guide won't feel offended and most of them will appreciate it, but some of them might reject the tip.

Accepted Answer

You can find our guide tour schedules beside the calendar on the tour page. Usually we show the guides monthly schedules at the end of the current month (around 25th).

Accepted Answer

You can find more about the guide by clicking their profile avatar on our page.

Accepted Answer

We cannot provide the guides personal information. If you have problems, please contact us (available Mon-Fri 10:30-19:30 JST except Japanese national holidays) or email us at our contact form.

Accepted Answer

Your guide will be waiting for you at the meeting point, holding an orange board that says 'MagicalTrip'

Accepted Answer

You don't need to pay for the guide's food and drinks.

Accepted Answer

Please make sure you are in the right place as instructed in our email. Contact us by sending a message on our contact form as soon as possible.

Accepted Answer

All the Magical Trip guides are screened before we select them as a Magical Trip guides. After this, we require each tour guide to undergo a training program so that they understand their role and responsibilities. As well, fluent english language skills, experience in a international atmosphere and local knowledge about Japan/Japanese culture is required. While the tour guide is responsible for the actual tour development, we provide templates so that no details are forgotten. However, the best way to know about our guides of course, is to read the ratings and uncensored comments by customers who have taken the guide's tours, posted on the relevant guide page. We hope you'll try out tour guides who don't yet have any ratings (and then rate them yourself). They have a unique story tell - otherwise they wouldn't be part of the Magical Trip team.

Accepted Answer

If you are interested in our recruitment, kindly check the following link for further information: https://www.magical-trip.com/recruit

Accepted Answer

You can send us a message

Business inquiries are also welcome!

Frequently Asked Questions

General

Are the prices shown on the website per person?

How small is your tour?

Do you provide private tours?

Do you provide custom tours?

What time is the tour starting time?

Where is the meeting point?

How can I check my reservation?

The calender shows "FULL". Can I be a waiting list?

Can I add more people to my reservation?

I am travelling alone. Can I join to any tour?

We are a big group (over 7 people). Can we book a tour?

Can I bring children to the tours?

Do you have kids price?

Do I need to print out a voucher to join the tour?

Do you offer hotel pickup/dropoff service?

Which activities would you recommend for kids?

How do I know that the guide is competent?

Do you offer tour in other languages than English?

How can I leave a review?

Payment & Cancellations

Can I pay the guide in cash on the day of the tour?

When can I get a full refund?

Which methods of payment do you accept ?

I think I have paid but I didn't receive any confirmation email

I have a problem using my coupon.

What can I do if my credit card doesn't work?

Is there a cancellation fee?

Specific Tour Questions

Bar Hopping

How many bars we will visit?

Which is the minimum age allowed to join this tour?

I don't drink alcohol, Do I have other options?

How long is the tour?

Do you have gluten free options?

Do you have vegan/vegetarian options?

I do not eat fish / some particular seafood.

Which is the best day of the week and time to do the tour?

Sumo

How long is the tour?

Can I take pictures with sumo wrestlers?

Minimum age to join?

Cycling

How long is the tour?

What if the weather is going to be bad on the tour date?

What is the minimum age allowed to join cycling tour?

How do you deal with any possible accidents during the tour?

Night Foodie Tour

What is the minimum age allowed to join a night foodie tour?

Do you have gluten free options?

Do you have vegan/vegetarian options?

Walking Tours

How long is the tour?

Is the food included in the price of the tour?

Kyoto Sake Tour

What is the minimum age allowed to join this tour?

How long is the tour?

I don't drink alcohol

Trouble

If I am late, can I still join the tour? If not, can I reschedule or get a refund?

I cannot find the guide at the meeting point.

I didn't receive any confirmation email after booking.

I've booked the wrong date

I didn't receive my tour's pictures

How can I leave a review?

Bookings

How do I know if my booking was confirmed?

How long does it take to receive a confirmation?

When will I receive further detailed information about my tour?

Can I reschedule my booking? How Can I do it by myself?

What is your cancellation policy?

How can I book a tour?

How can I know the availability of a tour?

Can I book a tour for a date of more than 15 month from today?

The date I want it is greyed out on the calendar, what does it mean?

How can I get a receipt for my booking(s)?

Tour Guide

Can I tip my guide?

How can I choose a guide?