General

Are the prices shown on the website per person?

Yes, the prices are per person.

How small is your tour?

Our tours are small-group tours with up to 7-10 people.

Do you provide private tours?

We provide private tours if you are more than 3 people.(Depending on the tour) If you would like a private tour, please inquiry us at support@magical-trip.com

Do you provide custom tours?

We are sorry but we don't provide customized tours. Please kindly check our website to check the tours we are offering: https://www.magical-trip.com

I am travelling alone. Can I join to any tour?

Solo travellers are all very welcomed to join our tours! We have lots of solo travelers on our tours!

When will I receive the pictures of my tour?

Generally, the tour's pictures are sent the day after the tour.

Can I bring children to the tours?

You can find the age limit information in the remarks section of all our tour pages.

Which is the best day of the week and time to do the tour?

Generally, weekdays are the best option to do a tour, as on weekends many bars and shops tend to get crowded by tourist and locals.

Where is the meeting point?

The meeting point of your tour is written in the tour's page of each tour. At the same time, detailed information regarding your booking's meeting point will be stated in your confirmation email and the reminding email we send one day before the tour date. Please plan ahead and make sure to be there on time.

How long is the tour?

You can find tour duration information on each of our tour page.

Do you have kids price?

It depends on the tour. Please click "book now" button to see if there is any price options for kids. You can find the age limit information in the remarks of all our tour pages.

Do I need to print out a voucher to join the tour?

You don't need to print out anything to join the tour. Basically you only need to inform the guide about your name. But to avoid any trouble, please take a screenshot of your confirmation email with detailed information of your tour name, tour dates and etc. and show to your guide if necessary.

How can I get a receipt for my booking(s)?

Please contact us at support@magical-trip.com requesting for an invoice.

Do you offer hotel pickup/dropoff service?

We are sorry that we don't offer pickup/dropoff service now. You can find meeting spot information on all of our tour pages and customers are required to come to the meeting spot on time to join the tour group.

Which activities would you recommend for kids?

We have several activities family-oriented that your kids can fully enjoy. You can check our family-friendly tours here!

https://www.magical-trip.com/tours-japan/kids-family-tours

In Tokyo:

Asakusa Cultural & Street-food Walking Tour, Tokyo Family Foodie Tour in Shinjuku, Akihabara Anime & Gaming Adventure Tour, Vegan & Organic Food Tour in Tokyo, Harajuku Fashion & Pop-cluture Tour, Yanaka's Old Town Walking Tour and Kamakura Nature & Culture Tour.

In Osaka:

Dotonbori Food Crawl & Food Sample Tour, Kuromon Market Food Walking Tour.

In Kyoto:

Kyoto Night Foodie Tour and Kyoto Tea Ceremony Tour.

How can I contact MagicalTrip?

You can contact us through email: support@magical-trip.com
Phone: +81 80-3279-3741(except Japanese national holidays) Chat: https://www.magical-trip.com/ (red icon in the right corner below)

Phone/chat/email availability

Phone available from Mon-Fri 10:30-19:30 JST (except Japanese national holidays)

Chat available from Mon-Sun 11:00-19:30

Email available anytime, we will reply within 24 hours

How do I know that the guide is competent?

All the Magical Trip guides are screened before we select them as a Magical Trip guides. After this, we require each tour guide to undergo a training program so that they understand their role and responsibilities. As well, fluent english language skills, experience in a international atmosphere and local knowledge about Japan/Japanese culture is required. While the tour guide is responsible for the actual tour development, we provide templates so that no details are forgotten. However, the best way to know about our guides of course, is to read the ratings and uncensored comments by customers who have taken the guide's tours, posted on the relevant guide page. We hope you'll try out tour guides who don't yet have any ratings (and then rate them yourself). They have an unique story tell - otherwise they wouldn't be part of the Magical Trip team.

Do you offer tour in other languages than English?

We are not offering tours in other languages than English at this moment. Sorry for the innconvience.

How can I leave a review?

We usually send an email with your tour pictures and a link to our review page on the following day of your tour date.

Payment & Cancellations

Specific Tour Questions

Trouble

Bookings

Tour Guide