Frequently Asked Questions
Are the prices shown on the website per person?
Yes, the prices are per person.
How small is your tour?
Our tours are small-group tours with up to 7-10 people.
Do you provide private tours?
We provide private tours if you are more than 3 people.(Depending on the tour) If you would like a private tour, please inquiry us at email@example.com
Do you provide custom tours?
What time is the tour starting time?
The tour starting time is stated below the tour calendar.
Where is the meeting point?
The meeting point of your tour is written in the tour's page of each tour. At the same time, detailed information regarding your booking's meeting point will be stated in your confirmation email and the reminding email we send one day before the tour date. Please plan ahead and make sure to be there on time.
How can I check my reservation?
After booking, the confirmation email with your name, booking date, time and meeting place will be sent to your email address. If you haven't received it yet, please contact us at firstname.lastname@example.org
The calender shows "FULL". Can I be a waiting list?
If a date cannot be selected, a tour is fully booked. If you don't have another option, please contact us at email@example.com . We'll check availability right away and get back to you.
Can I add more people to my reservation?
If the date is still open on the website, please book online. If the date is closed, please contact us at firstname.lastname@example.org . We'll check availability and get back to you.
I am travelling alone. Can I join to any tour?
Solo travellers are all very welcomed to join our tours! We have lots of solo travelers on our tours!
We are a big group (over 7 people). Can we book a tour?
If you can proceed to booking on the website, please do so. If you cannot book it due to unavailability, please inquiry us at email@example.com. We will get back to you shortly.
Can I bring children to the tours?
You can find the age limit information in the remarks section of all our tour pages.
Do you have kids price?
It depends on the tour. Please click "book now" button to see if there is any price options for kids. You can find the age limit information in the remarks of all our tour pages.
Do I need to print out a voucher to join the tour?
You don't need to print out anything to join the tour. Basically you only need to inform the guide about your name. But to avoid any trouble, please take a screenshot of your confirmation email with detailed information of your tour name, tour dates and etc. and show to your guide if necessary.
Do you offer hotel pickup/dropoff service?
We are sorry that we don't offer pickup/dropoff service now. You can find meeting spot information on all of our tour pages and customers are required to come to the meeting spot on time to join the tour group.
Which activities would you recommend for kids?
We have several activities family-oriented that your kids can fully enjoy. You can check our family-friendly tours here!
Asakusa Cultural & Street-food Walking Tour, Tokyo Family Foodie Tour in Shinjuku, Akihabara Anime & Gaming Adventure Tour, Vegan & Organic Food Tour in Tokyo, Harajuku Fashion & Pop-cluture Tour, Yanaka's Old Town Walking Tour and Kamakura Nature & Culture Tour.
Dotonbori Food Crawl & Food Sample Tour, Kuromon Market Food Walking Tour.
Kyoto Night Foodie Tour and Kyoto Tea Ceremony Tour.
How do I know that the guide is competent?
All the Magical Trip guides are screened before we select them as a Magical Trip guides. After this, we require each tour guide to undergo a training program so that they understand their role and responsibilities. As well, fluent english language skills, experience in a international atmosphere and local knowledge about Japan/Japanese culture is required. While the tour guide is responsible for the actual tour development, we provide templates so that no details are forgotten. However, the best way to know about our guides of course, is to read the ratings and uncensored comments by customers who have taken the guide's tours, posted on the relevant guide page. We hope you'll try out tour guides who don't yet have any ratings (and then rate them yourself). They have an unique story tell - otherwise they wouldn't be part of the Magical Trip team.
Do you offer tour in other languages than English?
We are not offering tours in other languages than English at this moment. Sorry for the innconvience.
How can I leave a review?
We usually send an email with your tour pictures and a link to our review page on the following day of your tour date.
Payment & Cancellations
Specific Tour Questions
Still need help?
Chat available from Mon-Sun 11:00am - 7:30pm